Overview
A mid-sized enterprise was struggling with slow, inconsistent IT support and security gaps left by their previous IT provider. Facing frequent downtime, unresolved support tickets, and potential cybersecurity risks, the company needed a reliable, proactive IT partner to stabilize operations and fortify its security posture.
CST stepped in to seamlessly onboard support, implement key IT projects, and rapidly identify and resolve critical security vulnerabilities. This proactive approach not only improved response times and IT efficiency but also enhanced the company’s resilience against evolving cyber threats.
Challenges
- Unreliable IT Support – The previous provider left behind unresolved issues, slow response times, and a backlog of IT concerns.
- Security Vulnerabilities – During onboarding, CST identified major security gaps that exposed the company to potential cyber threats, data breaches, and compliance risks.
- Lack of IT Strategy & Visibility – The company had no clear IT roadmap, leading to reactive decision-making and inefficiencies.
- Limited Cybersecurity Measures – Outdated firewalls, weak access controls, and no endpoint protection left the business vulnerable to attacks.
Solution: Comprehensive IT Takeover & Cybersecurity Enhancement
CST executed a phased onboarding plan to stabilize IT operations, improve support, and enhance security:
Smooth IT Transition & Support Optimization
- Took over all IT operations from the previous provider with minimal disruption to business functions.
- Implemented a structured support system with faster response times, 24/7 monitoring, and proactive troubleshooting.
- Cleared the backlog of IT tickets and introduced streamlined processes to prevent recurring issues.
Security Audit & Risk Mitigation
- Conducted a comprehensive security assessment, uncovering critical vulnerabilities in network security, endpoint protection, and access control.
- Proposed an action plan to address security weaknesses, ensuring compliance with best practices and industry standards.
Implementation of Cybersecurity Enhancements
- Deployed next-gen firewalls, multi-factor authentication (MFA), endpoint protection, and advanced threat detection.
- Implemented network segmentation to minimise attack surfaces and enhance internal security.
- Provided staff security training to mitigate phishing and social engineering risks.
Strategic IT Roadmap & Future-Proofing
- Established a proactive IT strategy, aligning technology investments with business goals.
- Implemented cloud-based backup solutions for disaster recovery and business continuity.
- Set up ongoing security monitoring & threat intelligence to stay ahead of cyber threats.
Results & Business Impact
- 80% Faster IT Support Resolution – Employees now receive quick, consistent support, minimizing downtime and frustration.
- 100% Remediation of Security Gaps – All identified vulnerabilities were addressed, significantly reducing cyber risk exposure.
- Proactive IT Management – CST transitioned the company from a reactive IT model to a proactive, security-first approach.
- Peace of Mind & Future Security – With enhanced protection, 24/7 monitoring, and a strong IT foundation, the company is safeguarded against evolving cyber threats.
Conclusion
By providing a seamless IT onboarding experience, optimizing support services, and addressing critical security risks, CST helped this company achieve operational stability and long-term cybersecurity resilience. With a modernised IT strategy and enhanced protection, they are now better prepared to navigate today’s evolving cyber threat landscape.
